Terms of Service
Our terms reference the same data definitions used here, so the word account means the same thing in both documents and nothing is interpreted two different ways.
LEGAL REFERENCE
How tgl sgp Handles Your Privacy
This is our privacy policy in plain English. We wrote it so you can scan it before opening an account and know exactly what we collect, why we...
Data PracticesAccount PrivacyIndonesia ScopeLast UpdatedClear English
Our Privacy Posture and Scope
We collect the data we need to run your account: your name, contact details, device fingerprint, payment reference and game activity. We hold it only where local law permits and only for the supported regions we serve. Your data is not sold to advertisers. We share it with payment partners when you deposit or withdraw, and with regulators when we're legally required
to. You can request a copy of what we hold, ask us to correct it, or close your account and have us purge non-mandatory records. We keep audit logs for the windows our licence requires, then they're deleted. This policy is reviewed each quarter and the change date is shown at the top of the page.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY VISITORS TRUST US
How We Review This Policy
Quarterly Review
Our legal team rereads this policy every quarter and updates the change log at the top. If wording shifts, you'll see the new date and a short summary of what moved.
Named Reviewers
Each revision is signed off by our data protection lead and our Indonesia-facing compliance officer. Both names sit on file so audit partners can trace who approved which clause.
Plain English Pass
Before a clause goes live, an editor rewrites legalese into the language you see here. We test it on non-lawyers; if they stumble, we rewrite it again.
Regulator Aligned
Wording is mapped to the regulator obligations that cover our supported regions. When a rule changes, the affected clause is flagged and reissued within the notice window.
Vendor Audits
Payment and KYC partners that touch your data are audited yearly. We list the categories of partner here and update the list whenever we onboard or drop a vendor.
Breach Protocol
If a data incident affects your account, we notify you directly and publish a status note. The protocol is rehearsed twice a year so the response window stays tight.
PLATFORM COMPARISON
Consistency With Our Other Policies
Cookie Notice
Cookie categories on our banner map one-to-one with the tracking section in this policy. If you reject a category there, it's reflected in what we collect here.
KYC Policy
Identity documents collected under KYC are governed by the retention windows listed in this policy. Same data, same shelf life, same deletion trigger when you close out.
AML Notes
Anti-money-laundering checks rely on the lawful basis described in this policy. Nothing extra is collected beyond what the AML clause itself authorises us to hold.
Marketing Preferences
The opt-in choices in your account settings are the same consents we describe here. Turn one off in settings and the corresponding processing here stops within a day.
Complaints Path
Privacy complaints follow the same escalation ladder as account complaints: desk first, supervisor second, external regulator third. Nothing is hidden behind a separate process.
Retention Schedule
The retention table linked from this page is the single source used by every other policy. Other documents reference it rather than restate it, so windows can't drift.
What You'll See On This Policy Page
Change Log
A dated list at the top tells you what moved since the last revision. Skim it first if you've read the policy before — you'll spot new clauses in seconds.
Clause Anchors
Each section has a jump link, so if you only need the retention paragraph you can land on it directly without scrolling through the whole document on mobile.
Plain Summary Box
Every major clause opens with a one-line summary in bold. Read the bold lines first to get the shape, then dive into the full text if you want the detail.
Glossary Tooltips
Hover or tap any underlined term — controller, processor, lawful basis — and a short tooltip explains it without forcing you off the page to look things up.
Region Tag
Clauses that apply only in certain supported regions carry a small region tag, so you know which paragraphs are relevant to your account jurisdiction.
Print View
A print-friendly version strips the lobby chrome and gives you the policy as a clean PDF. Useful if your legal advisor wants to mark it up offline.
Privacy Policy Questions
We collect your name, contact details, date of birth, device information and the payment reference you use at deposit. Game activity is logged against your account so we can resolve disputes and meet our regulator's audit obligations.
Active accounts are held while you use them. Closed accounts are retained for the statutory window our licence requires, then non-mandatory fields are purged. The exact windows sit in the retention table linked from the body above.
Yes. Email the privacy inbox from your registered address and we'll compile a data export within seven working days. The file covers account fields, payment references and the activity log tied to your handle.
Only with payment partners when you move funds, KYC vendors during verification, and regulators when legally compelled. We don't sell your data to advertisers and we don't pass it to affiliates outside that defined list of processors.
On closure we deactivate the login, freeze the activity log and start the retention clock. Once the statutory window ends, non-mandatory fields are deleted and only the minimum audit record stays on file as the rules require.
The change date at the top of the page updates whenever a clause moves. For material changes we also email registered accounts and post a notice in the lobby so you see the update before your next session.
Coverage depends on the supported region tied to your account. The region tag on each clause tells you which rules apply, and our compliance desk can confirm the specific regulator handling your case if you ask.